Managing your business is time consuming enough without worrying about your online image. With Hearst Digital Agency’s reputation management services, you can monitor how you’re viewed online and respond to positive and negative feedback from customers. Beyond simply addressing problems, reputation management helps to give customers a positive impression of your business through proven methods. We can help you turn a negative reviewer into a loyal customer!
- Standard Reputation Management
Our Standard package includes listings across more than 15 popular sites. Monitor mentions of your business, answer positive and negative reviews, and track how you fare against competitors. Simple reporting and alerts will give you instant access to vital information regarding your business’s reputation.
- Advanced Reputation Management
Engage even further with customers using our Advanced package. In addition to listings across more than 15 popular sites, our Advanced package includes the assistance of a trained and dedicated management analyst who will provide consultations and analysis to help you make the most of your online reputation. Your management specialist is always standing by to answer your questions with proven strategies.
Convenient Management
Finding mentions of your business is the first step. Instead of searching for your business on multiple platforms each day, your reputation management consultant is able to view your brand, your products and services…even your key employees, across the Internet with one tool.
Trained Response
There’s nothing worse than someone posting a bad review of a business, and nobody from the company responds. Our experienced reputation management specialists can help you thank positive reviews, inform customers, and address negative reviews. Share your voice and engage with customers to create a positive impression of your business.
Detailed Comparison
Reviews and listings will be summarized in a detailed monthly analysis, enabling you see how you compare to the competition.
Prompt Alerts
Negative reviews can happen to even the best businesses. It’s how you address them that matters. Timely alerts allow you to respond immediately to any such mentions.
Brand Awareness
Get listed and reviewed on major review sites, search engines, and social networks with our help. We can find out what’s being said on sites like Zomato and Yelp, so you can respond in constructive ways. Ask us how!
